How to avoid mistakes while entering your gift card codeUpdated 8 months ago

Thank you for choosing to use our gift card! To ensure a smooth redemption process, please follow these guidelines when entering your gift card code on our website.

1. Format of Lula gift card codes and serial numbers

Our codes typically follow these formats:

• Serial Number: 16 digits (numeric only)

• PIN Code: 12 characters (alphanumeric). PIN codes provided by customer support or promo codes may have a different format.

2. Common Mistakes and How to Avoid Them

Confusing Characters

• 0 (Zero) vs. O (Letter O): Be cautious with characters that look similar. Use 0 where specified, and O where indicated.

• I (Letter I) vs. l (Lowercase L): These characters can be easily confused. Enter the uppercase I when it appears in the code.

• 1 (One) vs. l (Lowercase L): Ensure you are entering the number 1 and not the letter l when applicable.

3. Troubleshooting

If you encounter issues while entering your code:

• Double-Check: Re-enter the code carefully, ensuring all characters are correct.

• Clear Browser Cache: Sometimes, clearing your browser's cache or trying a different browser can resolve technical issues.

• Contact Support: If the problem persists, please reach out to our customer support team via the next email address [email protected]. Please make sure to contact us with the serial number or the photo of the card in question. 

By following these guidelines, you can help ensure that your gift card code is entered correctly and avoid common mistakes. Thank you for your attention, and enjoy your shopping!